We're working to improve our network, so from time to time you may experience connection issues. Use our network status checker to see any planned upgrades, maintenance or outages in your area. We'll do our best to keep you in the loop.

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How can we help?

Troubleshooting support

If you’re having connection issues, try our Help Centre. Here you’ll find support articles for home internet and nbn® troubleshooting.

Chat to us

If you need support, we're here to help. Contact our friendly team on 1300 010 400 – 8am-8pm, 7 days a week.

Report an outage

Experiencing connection issues but can't see an outage in your area? Report an outage by contacting our team.
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Network coverage checker

Explore the coverage available in your local area

3G network closure

Check your device can make emergency calls