Our coverage map uses advanced prediction tools to provide results that are accurate as possible based on the information we have available. We have not individually tested every location for coverage. This means there may be differences between predicted and actual coverage available. These differences are unavoidable due to the nature of radio-based mobile networks and the unlimited variations in environment at a specific location. For example, things like geographic features such as hills and mountains, local building density, new development sites, building materials and physical structures can block mobile signals and impact mobile reception. 

The type of coverage you can expect can depend on whether you use your device indoors or outdoors.  

Indoor coverage 

Indoor coverage is highly variable, and the coverage checker aims to provide an indication of indoor coverage availability. Coverage levels can be reduced indoors due to higher mobile signal loss inside, compared with outside.  Predicted indoor coverage factors in a building penetration loss model, however there may be instances where indoor coverage is predicted, but your device will not work. Things like urban density, building materials, physical structures, and window finishings can impact the level of coverage you might get indoors. Building basements, inside lifts, underground car parks and upper levels of very tall buildings are common places where you may experience less coverage. 

Outdoor coverage 

The coverage checker aims to provide an indication of outdoor coverage availability. Predicted outdoor coverage factors in the local environment of the area. However, because we have not individually tested every location, there may be instances where outdoor coverage is predicted but your device will not work. Things like natural landscapes, trees, topography and how the device is held can impact the level of coverage you might get outdoors. 

The network you connect to will depend on your device, location and type of use (calls, SMS or data). For example, depending on your device, you may make calls using the 4G network, and use data on 5G network, even in areas with 5G coverage. 

To access our 5G network, you’ll need a 5G-approved device, to be in a 5G coverage area and on an eligible mobile plan. At Kogan, our eligible plans are our Large monthly plans. 

If your device doesn’t support 5G, you can still connect to our 4G network (if available). You can also consider upgrading to a 5G-compatible device to access the 5G network in 5G coverage areas with a 5G eligible plan. 

Kogan’s SIM Only plans run on the Vodafone network. Vodafone is working to roll-out 5G coverage in selected areas across the most populated parts of Australia. While we continue to expand our 5G network, you can still connect to our 4G network (where available).  

We closed our 3G network in early 2024. If you’re a customer reliant on the 3G network, you’ll need to upgrade to a device compatible with our 4G or 5G networks.