1. What Terms and Conditions Apply to my Kogan Mobile Product?

1. This document sets out the Terms and Conditions that apply to specific Kogan Mobile contracts and products (collectively, the Products).
2. The terms and conditions that will apply to your Product or Products are:
1. all the terms and conditions provided to you when you agree to purchase a Product, including all the terms and conditions contained in this document; and
2. all the terms and conditions contained in the Vodafone Standard Form of Agreement (SFOA) as amended, which is available at koganmobile.com.au/legal (collectively, the “Terms”).
3. You accept the Terms when you purchase a Product or are provided with a Prepaid Pack and activate either of these by:
4. calling us on 12612 from your Kogan Mobile service; or
5. accessing our website at accounts.koganmobile.com.au/activation to register/activate;
6. Your contract commences on your acceptance of the Terms, however, any credit expiry period does not start until you have recharged your Prepaid account.
7. The Terms may be changed from time to time. Kogan Mobile will comply with relevant laws, regulations and industry codes if it makes any such changes.
8. Vodafone’s Fair Use Policy applies to any unreasonable use of Products. This includes use of any “unlimited” offerings. See koganmobile.com.au/legal
9. For more information, call Kogan Mobile on:
1. 1300 056 426 from any phone within Australia; or
2. 12612 for free only from your Kogan Mobile service when in Australia.

2. Important Things You Need to Know

2.1 Availability

1. The Products are for personal use only, and are not available to medium to large business/corporate and commercial customers.
2. The Products are available to eligible and approved customers.
3. The Products are available online via koganmobile.com.au and via text. If you’ve registered a credit/debit card to your Kogan Mobile service, you can recharge your account by texting a code to 12612. You can find more information on recharge codes at https://help.koganmobile.com.au/hc/en-au/articles/209871927-Can-I-recharge-via-SMS
4. Unless otherwise stated, only one Kogan Mobile Product can be used per connection to the network.

2.2 Factors affecting availability and performance

1. Products, services and functions are only available if used in conjunction with a compatible device and in a compatible coverage area. Not all mobile devices are compatible with our network.
2. The Terms contain details regarding device compatibility, network capability and availability relating to the “Vodafone” network. However, notwithstanding anything else in our contract with you, in addition to the “Vodafone” networks operated by, for or on behalf of TPG Telecom Limited, we may provide services to you using any telecommunications network we consider appropriate and that network will constitute “our network” or “the network” for the purpose of the Terms. For more information about “our” network, see koganmobile.com.au/about/coverage/
3. 4G: To access the Vodafone 4G Network, you will need a Kogan mobile Plan, with a compatible 4G approved device (see https://www.koganmobile.com.au/approved-devices/) and in a 4G Kogan Coverage Area. See koganmobile.com.au/about/coverage/ for coverage details (“Kogan Coverage Area”).Before purchasing a Product, you agree to refer to koganmobile.com.au/about/coverage/ for coverage details to confirm that your intended use of the services, your address(es) is located in the appropriate Kogan Coverage Areas and that the device you wish to select is a compatible 4G approved device.
4. 5G: To access the Vodafone 5G Network, you will need to select a Kogan mobile Plan that is 5G enabled, with a compatible 5G approved device (see https://www.koganmobile.com.au/approved-devices/) and in a 5G Kogan Coverage Area. Vodafone’s 5G Network is rolling out to selected areas of the most populated parts of Australia. To access the Vodafone 4G Network on this plan, you will need a compatible 4G or 5G approved device in a 4G Kogan Coverage Area. In non-5G coverage areas or if 5G is unavailable, you’ll automatically switch to our 4G networks (if available). Before purchasing a Product, you agree to refer to koganmobile.com.au/about/coverage/ for coverage details to confirm that your intended use of the services, your address(es) is located in the appropriate Kogan Coverage Areas and that the device you wish to select is a compatible 4G/5G approved device as applicable.
5. The factors that affect the availability and performance of Kogan Mobile services and the data speeds you may reach depend on many factors, including network coverage, device capabilities, location, network congestion and if you are roaming.
6. If, from time to time, we provide additional services in Australia where you may roam on a network in a Non-Kogan Coverage Area, we may also restrict the availability or the speeds of those services (which may include data services). To see the Kogan Coverage, see koganmobile.com.au/about/coverage/
7. You can find our list of approved devices at https://www.koganmobile.com.au/approved-devices/

2.3 Fair use of inclusions

1. “Unlimited” voice and text offerings in the Products are only for standard person-to-person national calls and standard TXT (excludes premium and special numbers) all when made within Australia, or “unlimited” International Direct Dialling (IDD) (if available) offerings in the Products are only for standard person-to-person international voice calls, all when made from Australia. So to use these offerings, you should be talking to another person, or using your fingers (or a voice-operated application) to TXT them.
2. These offerings are not for you if you plan to do any of the following: multiple simultaneous calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine to machine communication (including by using your SIM in any other device), Cellular Trunking Units (CTUs), or any other activity which does not involve standard person-to person national calls and standard TXT (Non-Standard Usage).
3. Regarding data, these offering is not for you if you plan to do any of the following: using encryption for the purposes of bypassing tethering detection; using any Application that is designed to avoid tethering detection for the objective of bypassing speed controls; or any other activity which does not involve standard individual data usage (Non-Standard Data Usage)
4. Kogan Mobile and Vodafone reserves the right to determine other activities to be Non-Standard Usage or Non Standard Data Usage, where such activities are of a commercial nature and/or do not involve standard person-to person national calls, standard TXT and standard individual data usage.
5. For further details, see the Fair Use Policy at https://www.koganmobile.com.au/legal/fair-use-policy/ .

2.4 Data services

1. For data Products, a data session:
1. starts when you begin internet activity, either directly or indirectly* on your mobile device; and
2. ends when your data connection is lost. This will happen when:
1. You turn your mobile device off,
2. Turn your data connection off,
3. Switch to flight mode,
4. Lose network reception, or
5. Your mobile device has not sent or received data for a period of time.

*Direct internet activity is when you prompt your mobile device to send or receive data from the internet. For example, when you send an email. Indirect internet activity is when your mobile device or mobile applications are set up to send or receive data from the internet on your behalf. Examples include (but are not limited to): Email notifications via Gmail, notification of Tweets or Facebook posts which mention you and software or weather updates.

2. A Product that includes data services is required to start a data session.
3. When using data Products, some internet services, including web sites and email, may not be accessible.
4. Subject to your rights under the Competition and Consumer Act 2010 or other relevant legislation (including the Australian Consumer Law), neither Kogan Mobile nor Vodafone makes any warranty regarding any software or data provided or available to you in connection with data services, including with respect to how that software or data operates on your device or interacts with applications.
5. Unless otherwise stated, data usage is measured as the combination of both data you send (upload) and receive (download).
6. Any data allowance which is part of your Product (including an Add-on Product, if applicable) is only available for use via your compatible handset. It is not available for use on a mobile broadband device or for use in a modem.

2.5 Rates and types of credit

1. Details of the rates and charges, including any recharge price, Plan Allowances and expiry periods which apply to the Products are set out in these terms. This section sets out some general rules about recharge price, Plan Allowances and expiry periods. Sections 3 - 7 describes how these rules apply to specific Products.
2. Recharge Price: The recharge price under each type of Product is set out in sections 3 – 7. As described in the SFOA, the recharge price for a Product will be billed in advance.
3. Plan Allowances and expiry periods: Each Product has a specific expiry period, and a Plan Allowance which may be made up of:
1. an Included Data allowance; and
2. an “unlimited” or “Infinite” allowance (which provides you with infinite access to some (but not all) services available from Kogan Mobile – see sections 3 - 7 for details about the Products to which this applies).
4. If usage of a Product exceeds any part of your Plan Allowance, or you use a service that is not part of your Plan Allowance, you will be charged an amount additional to your recharge price.
5. Unless otherwise stated, if you do not use all your included Plan Allowance before the expiry period, any remaining Plan Allowance expires and is forfeited (it cannot be transferred, refunded, exchanged, redeemed for cash or carried over into another month).
6. Calculating rates and charges: Unless otherwise stated:
1. rates specified for services are GST inclusive;
2. each charge is rounded up to the nearest cent before GST is included;
3. call usage is billed in blocks of 60 second increments. Usage is rounded up to the end of the current increment;
4. each call may last for a maximum duration of 2 hours, provided you have sufficient credit and privileges to make the call; and
5. data is charged in per kilobyte blocks.
7. Details of the rates and charges which apply to the Products are contained in the Terms.
8. Credit may be expressed in any manner, including as a monetary value or as a quantity of a specified Product.
9. All rates and charges are subject to change. Kogan Mobile and/or Vodafone will comply with relevant regulations and industry codes with respect to such changes.
10. International Calls: Products do not include allowances for international calls. Please add an international calls add-on to make standard international voice calls to selected countries. See Section 6 Kogan Mobile Calls to Selected Countries Packs for more information.
11. The PREMIER ACCESS BOLT-ON comes with PREMIER ACCESS BOLT-ON Credit. Details on what PREMIER ACCESS BOLT-ON Credit can be used to purchase can also be found in the table titled “Service and Charge table for PREMIER ACCESS BOLT-ON” in Section 4 below.

2.6 SIM, Voucher and Credit Expiry

1. In order to purchase a Product you must firstly purchase a SIM card or eSIM and a voucher for the Product on koganmobile.com or via the Kogan Mobile website, koganmobile.com.au.   Secondly, you must set up the SIM card or eSIM (as applicable) in your  device and then activate this voucher at https://accounts.koganmobile.com.au/activation.
2. Upon purchase of a voucher you will be advised the date of expiry for activation of your voucher. A voucher which is not activated before expiry will be forfeited. You will have 365 days after the date of purchase of your relevant SIM to activate your SIM, otherwise it will expire.
3. Once activated, the Kogan Mobile Recharge Products, PREMIER ACCESS BOLT-ON, DATA PACK, Calls to Selected Countries Pack and International Roaming Pack have expiry periods. Expiry periods are specified for each in sections 3, 4 and 5 below.
4. Unless otherwise stated in the Terms, when the credit expiry period elapses or when the Kogan Mobile Recharge Product is recharged (whichever occurs first), any unused credit or Plan Allowance for that Product is forfeited, is not refundable, and cannot be carried over to any other Product.

2.7 Moving Plans

1. You can swap to a different Kogan mobile plan at any time but note that inclusions and credit do not roll over when you switch plans, and you’ll need to recharge to get the benefits of the new plan. If you change plans, you will lose any special promotional offers and benefits associated with your current plan. Long term expiry customers can change plans through the Kogan customer portal https://accounts.koganmobile.com.au/ or via the Kogan mobile app. Monthly plan customers can change plans calling customer care on 1300 056 426 8am-8pm AEST/AEDT 7 days a week.

2.8 International Roaming

1. Section 10 of the SFOA sets out how you will be charged as a Prepaid customer for your Product. However, see section 7. Kogan Mobile International Roaming Pack below for the specific details regarding Roaming Packs.

2.9 Pausing your Product

1. It is not possible to pause your Product.

2.10 Automatic Recharge

1.  Automatic Recharge is turned on by default if you have provided your payment card details to preauthorise your purchase or if you have stored your details and you did not opt out. The plan you will be automatically recharged on will be the same plan as your most recent recharge. You can opt out of Automatic Recharge at any time:
   
   1. for month-to-month plans by calling customer care on 1300 056 426 8am-8pm AEST/AEDT 7 days a week, and
   2. for long term expiry by using either the Kogan customer portal at www.accounts.koganmobile.com.au/ or via the Kogan mobile app.
   Head to www.koganmobile.com.au/atrterms for the Automatic Recharge terms and to get more information.
2. Your monthly plan will automatically recharge each calendar month. The recharge date should occur on the same date each month, unless your recharge date falls on the 29th – 31st of the month, in which case depending on the calendar month in question, the recharge date will be on the following date. Charges will be automatically deducted from your nominated payment card. All dates and times are based on Australian Eastern Standard Time (AEST).
   
3. When you sign up to Kogan Mobile Recharge Product and nominate a Credit Card for payment, you will be automatically recharged upon expiry. This service is called “Auto Recharge”.
4. Excluding Monthly Plans, if you decide to cancel Auto Recharge you will need to go to your Kogan Mobile account at accounts.koganmobile.com.au, select the payment method tab and click Remove Schedule. To ensure an Auto Recharge is cancelled you must remove the schedule before 23:00 AEST on the 2 days prior to when it is due. For the avoidance of doubt, this will not cancel your current Kogan Mobile Recharge Product, it will only cancel any future Auto Recharge. Your Kogan Mobile Recharge Product will continue until the end of its expiry period and you will not be refunded any of the paid price.
5. If you have a Monthly Plan, you will be automatically opted-in for Auto Recharge. You can Auto Recharge at any time, to cancel your Monthly Plan and remove Auto-Recharge, you will need to call Customer Care on 12612 only from your Kogan mobile or on 1300 056 426 8am-8pm AEST/AEDT 7 days a week.  To turn off automatic recharge for long term expiry plans please visit Kogan customer portal at https://accounts.koganmobile.com.au/ or via the Kogan mobile app.
6. Auto recharge needs to remain on to maintain any existing special promotional offer benefits associated with your current plan.  
7. Auto recharge will automatically apply on the day of plan expiry and charges will be automatically deducted from your nominated payment card. The plan you will be automatically recharged on will be the same plan as your most recent recharge. For full Automatic Recharge Terms please visit https://www.koganmobile.com.au/legal/atr-terms/ 

2.11 Checking your usage

Information about your account and usage can be viewed in the Kogan customer portal at https://accounts.koganmobile.com.au/ or via the Kogan mobile app.

Check your call, TXT and data use here at accounts.koganmobile.com.au or call us for free from your Kogan Mobile service only on 12612 (when in Australia).

Terms for Kogan Mobile Recharge Products

The following terms apply specifically to Products which are rechargeable (“Kogan Mobile Recharge Products”).

3.1 Kogan Mobile Monthly and Long Expiry Plans:

This table specifies the recharge price, expiry period, for Kogan Mobile Monthly and Long Expiry plans:

Plan Name	Small Monthly	Medium Monthly	Large Monthly	Small-365 Flex Plan	Medium-365 Flex Plan	Large-365 Flex Plan	Extra Large-365 Flex Plan	Small-365 Days Plan	Medium-365 Days Plan	Large-365 Days Plan	Extra Large-365 Days Plan
Recharge Amount*	$20	$25	$40	$179.90	$200	$275	$335	$179.90	$200	$275	$335
Calls + Text + MMS To standard Australian numbers within Australia	Unlimited
Total Data Allowance For use in Australia only	15GB	40GB	80GB	140GB	200GB	300GB	500GB	146GB	206GB	306GB	511GB
Upfront Data Total	15GB	40GB	80GB	140GB	200GB	300GB	500GB	Not Applicable
Data provisioned per 30 Days	Not Applicable							12 GB	17 GB	25 GB	42 GB
Continuous Data Rollover Recharge before expiry to save up to 200GB of unused data	Yes			Not Applicable
Expiry	30 days	30 days	30days	365 days	365 days	365 days	365 days	365 days	365 days	365 days	365 days
What’s Not Included	Premium numbers, International Roaming, International Calls + Text + MMS, video calls, voice call diverts, third-party content or subscription charges

*The above does not reflect any additional discounts, bonus data or promotions that may be applicable from time to time. Special promotional offers may require automatic recharge to remain on to maintain promotional benefits. Plan vouchers may also have offers available on the Kogan website.

In addition to the terms and conditions set out above the following terms and conditions apply:

1. Early exit fees: Your Kogan Mobile plan is a prepaid service, with no commitment period. You can cancel your Kogan Mobile plan at anytime and will not have to pay any plan early exit fees.
2. International Roaming: Add on an International Roaming Pack to use your service in selected overseas destinations. For more info, visit https://www.koganmobile.com.au/plans/mobile/international-roaming-packs/ . See Section 7 for more information.
3. Calls and SMS to International numbers: Your plan does not include an international calls and SMS allowance. You will need to purchase an International Calls Pack at https://www.koganmobile.com.au/plans/mobile/international-call-packs/ See Section 6 below for more information.
4. If you run out of data before your plan’s expiry date, you can purchase a data pack or recharge with another voucher. See Section 5 below for more information
5. To cancel your Monthly plan, you will need to call Kogan Mobile customer service on 1300 056 426 or on 12612 from your Kogan mobile service only 8am-8pm AEST/AEDT 7 days a week.
6. Data Rollover applies to monthly plans only. You can roll over up to 200GB of unused data when your plan automatically recharges each month. Your included data will be used first, followed by any rolled over data. Data in excess of 200GB each month will be forfeited. If your recharge has expired and is not renewed, or you cancel or change plans, you will lose any rolled over data.
7. Any Kogan “365 Days FLEX” Mobile Recharge Product comes with a Total Data amount that is all given upfront and is valid for 365 days as per the amount specified in the table above.
8. Each Kogan Mobile Recharge Product with an expiry of 365 days (excluding 365 Days FLEX) comes with a Total Data amount which is split into 30 day blocks  (“Data Replenishment Amount”) Per 30 Days specified in the table above from days 1 – 360. From days 361 – 365 the remainder of the Total Data (a pro rata of the Data Replenishment Amount Per 30 Days) is added to the account.
9. For all plans excluding 365 FLEX, if data limit is reached before 30 days has elapsed, access to data will cease until the next data replenishment date (if any), or the customer recharges or purchases a data pack.
10. For 365 Days FLEX, if data limit is reached before 365 days has elapsed, access to data will cease until the customer recharges or purchases a data pack.
11. Fair Use Policy: You must comply with our Fair Use Policy https://www.koganmobile.com.au/legal/fair-use-policy/. This service is for personal use only. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

3.2 Remaining Kogan Mobile Recharge Products (excluding Monthly, 365 Day and FLEX Plans):

This table specifies the recharge price, expiry period, and inclusions for the remaining Kogan Mobile Recharge Products (excluding Monthly, 365 Day and FLEX Plans):

Plan Name	Recharge Price	Expiry Period	Data Replenishment Amount Per 30 Days (excludes 365 Flex)	Total Data*	Standard national voice calls	Standard national text (SMS & MMS)
SMALL – 30 Days	$16.90	30 Days	3GB	3,072 MB	Unlimited	Unlimited
SMALL – 90 Days	$46.90	90 Days	3GB	9,216MB	Unlimited	Unlimited
SMALL – 365 Days	$179.90	365 Days	3GB	37,376MB	Unlimited	Unlimited
Small – 365 PLUS	$389.90	365 Days	3GB	37,376MB	Unlimited	Unlimited
SMALL – 730 Days (24 months)	$354.90	730 Days	3GB	74,752MB	Unlimited	Unlimited
MEDIUM – 30 Days	$29.90	30 Days	13GB	13,312MB	Unlimited	Unlimited
MEDIUM – 90 Days	$79.90	90 Days	13GB	39,936MB	Unlimited	Unlimited
MEDIUM – 365 Days	$299.90	365 Days	13GB	161,963MB	Unlimited	Unlimited
MEDIUM – 730 Days (24 months)	$589.90	730 Days	13GB	323,926MB	Unlimited	Unlimited
LARGE – 30 Days	$36.90	30 Days	20GB	20,480MB	Unlimited	Unlimited
LARGE – 90 Days	$99.90	90 Days	20GB	61,440MB	Unlimited	Unlimited
LARGE – 365 Days	$399.90	365 Days	20GB	249,173MB	Unlimited	Unlimited
LARGE – 730 Days (24 months)	$779.90	730 Days	20GB	498,347MB	Unlimited	Unlimited
LARGE – 730 Days (24 months)	$779.90	730 Days	20GB	498,347MB	Unlimited	Unlimited
EXTRA LARGE – 30 Days	$49.90	30 Days	40GB	40,960MB	Unlimited	Unlimited
EXTRA LARGE – 90 Days	$139.90	90 Days	40GB	122,880MB	Unlimited	Unlimited
EXTRA LARGE – 365 Days	$529.90	365 Days	40GB	498,347MB	Unlimited	Unlimited
EXTRA LARGE – 730 Days (24 months)	$1,039.90	730 Days	40GB	996,694MB	Unlimited	Unlimited
SMALL – 365 Days FLEX	$179.90	365 Days	Not per 30 days Data	81,920MB (80GB per 365 days)	Unlimited	Unlimited
MEDIUM – 365 Days FLEX	$299.90	365 Days	Not per 30 days Data	161,792 MB (158GB per 365 days)	Unlimited	Unlimited
LARGE – 365 Days FLEX	$399.90	365 Days	Not per 30 days Data	248,832 MB (243GB per 365 days)	Unlimited	Unlimited
EXTRA LARGE – 365 Days FLEX	$529.90	365 Days	Not per 30 days Data	497,664 MB (486GB per 365 days)	Unlimited	Unlimited

*1GB = 1024MB

In addition to the terms and conditions set out in 2 above the following terms and conditions apply to you if you purchase any of the Products in the table above:

1. Unlimited standard national text excludes premium and re-routed TXT and cannot be used for commercial purposes or for resale purposes.
2. Unlimited standard national calls excludes premium and re-routed calls and cannot be used for commercial purposes or for resale purposes
3. Each Kogan Mobile Recharge Product with an expiry of 90 days comes with a Total Data amount which is split into 30 day blocks as per the Data Replenishment Amount Per 30 Days specified in the table above.
4. Each Kogan Mobile Recharge Product with an expiry of 730 days comes with a Total Data amount which is split into 30 day blocks as per the Data Replenishment Amount Per 30 Days specified in the table above from days 1 – 720. From days 721 – 730 the remainder of the Total Data (a pro rata of the Data Replenishment Amount Per 30 Days) is added to the account.
5. Data can only be used in Australia, on the Vodafone Network within the Kogan Coverage Area.
6. Data usage is charged in per kB increments.
7. Unless otherwise stated in the Terms, if you recharge on any Kogan Mobile Recharge Product before the end of your Expiry Period, all unused inclusions from your Kogan Mobile Recharge Product will be forfeited and will not roll over to your new Kogan Mobile Recharge Product

4. Kogan Mobile PREMIER ACCESS BOLT-ON

4.1 The below table specify the types of credit to use in Australia that are provided if you purchase a PREMIER ACCESS BOLT-ON:

Prepaid Plan Name	Price	Expiry Period	PREMIER ACCESS BOLT-ON Bolt On Credit^	Free rated access to koganmobile.com.au
PREMIER ACCESS BOLT-ON	$14.90	30 Days	$14.90	Unlimited to koganmobile.com.au

^Your Bolt-On Credit includes standard national and international video calls, Call Forwarding within Australia, Vodafone Directory Assistance 1223, International SMS & MMS.

The following terms and conditions apply to you if you purchase a PREMIER ACCESS BOLT-ON:

1. Calls to international countries will be charged as per standard international call rates and will be paid for from your PREMIER ACCESS BOLT-ON. See koganmobile.com.au/plans/mobile/premier-access-bolt-on/ for rates.
2. Calls to non-terrestrial locations such as satellites and space stations are excluded.
3. Calls to international rerouted, freephone, pager, and premium numbers are excluded.
4. You can only activate a PREMIER ACCESS BOLT-ON if you are an existing Kogan Mobile customer with an active Kogan Mobile Recharge Product.
5. If you have purchased an initial PREMIER ACCESS BOLT-ON (which has not yet expired) and add another PREMIER ACCESS BOLT-ON, the Expiry Periods begin on purchase and will run consecutively until the end of each Expiry Period.
6. Unused PREMIER ACCESS BOLT-ON inclusions can continue to be used after your Kogan Mobile Recharge Product Expiry Period however will be forfeited at the end of the PREMIER ACCESS BOLT-ON Expiry Period.
7. The maximum number of PREMIER ACCESS BOLT-ONs that can be purchased and activated at any given time is 16.
8. All PREMIER ACCESS BOLT-ON inclusions are for use within Australia only

4.2 Service and Charge Table for PREMIER ACCESS BOLT-ON

The table below details all Products that can be paid from your PREMIER ACCESS BOLT-ON Credit (unless stated otherwise), and the charge rate for those Products.

Service	Charge
International Voice Call	Varies. See list of country specific rates here.
National Video Call	$0.42 per min + $0.33 connect fee
International Video Call	0.72 per min + $0.44 connect fee
Call Forwarding within Australia	$0.20 per min
Directory Assistance 1223	$1.60 flat rate
Internationals SMS	$0.55 per SMS
International MMS	$0.83 per MMS

5. Kogan Mobile DATA PACKS

The following table specifies the type of credit that is provided if you purchase a DATA PACK:

	Data Pack 2 Days	Data Pack 7 Days	Data Pack 30 Days
Price	5	10	14.9
Data to Use in Australia	3GB	3GB	2GB
Expiry	2 Days	7 Days	30 Days

erms and conditions apply to you if you purchase a DATA PACK:

1. Data can only be used in Australia on Vodafone Networks with the Kogan Coverage Area.
2. Data usage is charged in per kB increments
3. If your Kogan Mobile Recharge Product includes a data allowance, data will be deducted from the Kogan Mobile Recharge Product or DATA PACK/s in order of sooner expiry used first (i.e. product expiring first, will be used first)
4. The DATA PACK are not for commercial or resale purposes.
5. If you have purchased an initial DATA PACK (which has not yet expired) and add another DATA PACK, the Expiry Periods begin on purchase and will run concurrently until the end of each Expiry Period.
6. Unused data, from the DATA PACK, can continue to be used after your Kogan Mobile Recharge Product Expiry Period, however will be forfeited at the end of the DATA PACK Expiry Period.
7. The maximum number of DATA PACKS that can be purchased and used at any given time is 5.
8. The DATA PACKS will require you to have an active Kogan Mobile Recharge Product, before you can purchase a Data pack.

6. Kogan Mobile Calls to Selected Countries Packs

The following table specifies the type of credit that is provided if you purchase a CALLS TO SELECTED COUNTRIES PACK:

Type of Calls To Selected Countries Pack	Price	Expiry Period	Inclusions
Calls to 10 Countries pack	$5	30 Days	250 minutes of standard international voice calls from Australia to 10 Selected Countries*
Calls to 15 Countries Pack	$10	30 Days	250 minutes of standard international voice calls from Australia to 15 Selected Countries*
Calls to 20 Countries Pack	$15	30 Days	250 minutes of standard international voice call from Australia to 20 Selected Countries*

*Selected Countries may change from time to time, see https://www.koganmobile.com.au/plans/mobile/international-call-packs/ for list of current countries. Fair use policy applies. See www.vodafone.com.au/fairuse.

In addition to the terms and conditions set out in 2 above the following terms and conditions apply to you if you purchase a CALLS TO SELECTED COUNTRIES PACK:

1. You can only use a CALLS TO SELECTED COUNTRIES PACK if you are an existing Kogan Mobile customer with an active account and an eligible Kogan Mobile Recharge Product. New Kogan Mobile Customers who activated a SIM will need to recharge with Kogan Mobile Recharge Products before purchasing a CALLS TO SELECTED COUNTRIES PACK.
2. You can have up to five of each type of CALLS TO SELECTED COUNTRIES PACK listed above active simultaneously. The CALLS TO SELECTED COUNTRIES PACK with the earliest expiry will be consumed first.
3. You can have up to 15 active CALLS TO SELECTED COUNTRIES PACK, (five of each type as per the point above). Where you have different types of CALLS TO SELECTED COUNTRIES PACKS active simultaneously and you make a call to a country that is included in more than one of the CALLS TO SELECTED COUNTRIES PACKS, the call minutes from the CALLS TO SELECTED COUNTRIES PACK with the earliest expiry will be consumed first
4. If you have a PREMIER ACCESS BOLT-ON at the same time as a CALLS TO SELECTED COUNTRIES PACK, the international call minutes you use, to the selected countries, will be deducted from the one which expires first.
5. Unused inclusions will be forfeited at the end of the CALLS TO SELECTED COUNTRIES PACK Expiry Period.
6. Unless stated otherwise, CALLS TO SELECTED COUNTRIES PACKs can only be purchased via Online, the Kogan app or over the phone.
7. CALLS TO SELECTED COUNTRIES PACKS are for use within Australia only.
8. CALLS TO SELECTED COUNTRIES PACKS included calls exclude premium services, overseas freephone numbers, video calls, re-routed calls and cannot be used for commercial purposes or for resale purposes.
9. Includes calls from Australia, on the Vodafone Network within the Kogan Coverage Area, to mobiles and land lines which are applicable to a selected list of countries only.

7. Kogan Mobile International Roaming Pack

The following terms and conditions apply if you purchase any INTERNATIONAL ROAMING PACK, including a 1-Day Roaming Pack, 3-Day Roaming Pack or 7-Day Roaming Pack (together “ROAMING PACK”):

7.1. Availability

1. Roaming Pack is only available for purchase and use if you are an existing Kogan Mobile customer with an active account and an active Kogan Mobile Plan. New Kogan Mobile Customers who activated a SIM will need to recharge with Kogan Mobile Plan before purchasing a Roaming Pack
2. Roaming Pack is only available for purchase from https://www.koganmobile.com.au/plans/mobile/international-roaming-packs/ via desktop or your mobile device via Kogan Mobile App and/or SMS.

7.2. Factors affecting use whilst roaming.

2.1 Factors affecting availability and performance of Roaming Pack

1. Network coverage and many other factors may affect the availability and performance of a Roaming Pack.
2. All Kogan Mobile Services including the Roaming Pack are subject to network availability, individual device capabilities and limitations of overseas networks. Some Kogan Mobile services such as data, video calling, TXT, PXT® may not be available while roaming in some countries. The speeds you experience when using data overseas, may not be comparable, and may be less than the speeds you experience when using data at home.
3. Certain Kogan Mobile services including Roaming Packs, and functions are only available if used in conjunction with a compatible mobile or other device and if in a compatible coverage area. Not all mobile devices are compatible with Vodafone or overseas partner networks.
4. The Roaming Pack, including mobile broadband speeds, will not be available in all overseas countries and it may not be available in all geographic areas of any eligible country.
5. Compatible device required to access services. Some services, such as video streaming may not be available while roaming in some countries.

2.2 Rates and Charges

1. Roaming Pack rates and charges are subject to change. Always refer to https://www.koganmobile.com.au/plans/mobile/international-roaming-packs/ before leaving Australia for the most up to date rates and charges
2. Phone Customer Care at 1300 056 426 8am-8pm AEST/AEDT 7 days a weekfor information about specific roaming rates and charges
3. Go to https://accounts.koganmobile.com.au/customer/login to check your account balance while roaming.

2.3 Billing

1. Your charge for a Roaming Pack does not form part of the included value of your Kogan Mobile Plan and will be charged in addition to your Kogan Mobile Plan monthly access fee

7.3. Roaming Pack Inclusions, eligible roaming countries and expiry period

The following table specifies the type of inclusions that is provided in a Roaming Pack:

Roaming Type	Price	Expiry Period	Data	Outgoing and Incoming Standard Voice Calls*	Standard TXT*
1-Day Roaming Pack	$10	1-Day	1GB	50 minutes	50 TXTs
3-Day Roaming Pack	$25	3-Days	2GB	100 minutes	100 TXTs
7-Day Roaming Pack	$45	7-Days	5GB	150 minutes	150 TXTs

1. Standard Calls and Txt inclusions:
1. Standard Calls: Roaming Pack includes an allowance for standard incoming and outgoing voice calls, but excludes calls to premium numbers/services, overseas freephone numbers, video calls, re-routed calls and cannot be used for commercial purposes or for resale purposes. This means you will be unable to make calls to premium numbers/services, overseas freephone numbers, video calls or re-routed calls. Both outgoing and incoming standard voice calls are charged in per 1-minute increments
2. Standard TXT: Roaming Pack includes an allowance for standard outgoing TXT, and excludes any picture or multimedia messages. This means you will be unable to send any picture or multimedia messages via TXT.
2. Unused inclusions will be forfeited at the end of the Roaming Pack Expiry Period, and any unused data will not contribute to any Data Rollover you may have
3. The charge for a Roaming Pack is a one-off charge and does not reoccur. This means you will need to purchase another Roaming Pack at the end of your Expiry Period or when all inclusions are exhausted (whichever occurs first) if you want to continue using your Kogan Mobile in an Eligible Roaming Country.
4. Eligible Roaming Countries: Roaming Pack is only available for use in selected Eligible Roaming Countries. These selected roaming countries are subject to change from time to time. Please see the following for a current list of Eligible Roaming Countries before you travel https://www.koganmobile.com.au/plans/mobile/international-roaming-packs/. Fair use policy applies. See https://www.koganmobile.com.au/legal/fair-use-policy/
   1. We may expand the number of or change the selected Eligible Roaming Countries from time to time. We may also reduce the number of or change the Eligible Roaming Countries from time to time. In either scenario, the charge for the Roaming Pack may or may not stay the same. You will be notified if such a change is applicable to you.
   2. If you roam in a country which is not a selected Eligible Roaming Country, you will be unable to use your Roaming Pack and you will not have service on your Kogan Mobile.
5. Roaming Pack inclusions are only for use in selected Eligible Roaming Countries. These selected roaming countries are subject to change from time to time. Please see the following for a current list of Eligible Roaming Countries before you travel - https://www.koganmobile.com.au/plans/mobile/international-roaming-packs/.
   1. The standard call inclusions can only be used for standard incoming and outgoing calls to and from (a) a standard Australian number, or (b) a standard number of an Eligible Roaming Country
   2. b. The standard TXT inclusions are only for outgoing standard TXTs to (a) a standard Australian number, or (b) a standard number of an Eligible Roaming Country.
6. Expiry Period: each International Roaming Pack has an expiry period of either: 1-day (1-Day Roaming Pack), 3-days (3-Day Roaming Pack) or 7 days (7-Day Roaming Pack) (each separately known as “Expiry Period”), or until all inclusions are exhausted (whichever is earlier). Where the International Roaming Pack is purchased from https://www.koganmobile.com.au , the Expiry Period will begin immediately after purchase. Where the Roaming Pack is purchased as a voucher, the Expiry Period will begin from activation.
7. You can have up to five International Roaming Packs active simultaneously. The inclusions of the International Roaming Pack with the earliest expiry will be consumed first. However the Expiry Period of each pack will run concurrently
8. All Kogan Mobile services, including the International Roaming Pack is subject to overseas network limitations and availability and individual device capabilities. Some Kogan Mobile services may not be available whilst roaming in some countries.